Even in ordinary times, overseeing a remote workforce can be a challenge for multiple reasons. Ensuring availability of all technology for remote workforces, managing remote endpoints and having a fail-safe contingency plan.
The current global health crisis has made things that much more complicated. COVID-19 has drastically changed life as we know it, forcing us to change the way we live and work. Your business is no exception to this change as you transition to survive with a primarily (or fully) remote workforce.
The right technology for remote workforces, when used correctly, can ensure the transition is smooth and your business continues to operate efficiently without interruption. To help you do that, here is a list of tips to follow.
It goes without saying that while working remotely, your employees will access your business applications from different home networks.
To avoid an unsavoury security incident, as well as Zoom bombings, you need to install a business VPN that will secure the connections with encryption. Additionally, having your employees test it in advance from their respective locations would avoid a load of hassle.
Although nothing can replace in-person meetings, video conferencing is certainly the best alternative, especially now. There are many solutions but we’d suggest 3CX or Microsoft Teams. It not only helps your employees stay connected with each other, but also helps you conduct business with your clients.
This is a good time to sign up for a reliable conferencing platform (Microsoft Teams is currently free!) and to ensure your team has all the necessary tools they would need.
Working offsite shouldn’t be a challenge for your business if you already use cloud applications. However, if you do not, it is high time you consider it.
First and foremost, modify the necessary settings, if needed, to ensure your cloud applications are ready for remote logins.
Subsequently, ensure your team has the right devices to handle the memory and performance needs of all your business’ cloud applications.
Employees working in silos isn’t something you want to be dealing with in these testing times. It’s time to huddle up and chalk out a thorough remote communications plan.
Make use of tools, such as Microsoft Teams or Slack for team communications, “away” messages, project-specific chat channels and even team collaboration tools to ensure every employee is on the same page.
With your IT infrastructure spread out like never before, remote IT support could save you from loads of hassle of managing endpoints while also mitigating cybersecurity issues.
Using an encrypted remote connection and appropriate authentication, an IT Support Technician can access a device and resolve issues while you get to keep a close eye on it. While the technician is at it, he or she can also discuss the problem and the solution, eliminating any communication gaps.
The list of issues that can be addressed by remote IT support include software-related issues and queries, software updates, startup optimisation, virus scan and cleanup, and slow computers.
As you steer your business through this hopefully temporary storm, you can be sure that we will support you with all the necessary resources and we can muster. We go the extra mile.
Here’s to your business pushing through this phase with minimal worries or damage!
You need the best IT support in London. Technology is complicated and expensive. It’s so hard to maintain everything and know what to do when something breaks or goes wrong. IT problems can put a damper on your day. They’re frustrating, time-consuming, and seem like a never-ending cycle of issues.
Penntech’s average NPS score over 90 days is 84. The average Net Promoter Score (NPS) for IT Managed Service Providers (MSPs) can vary. Still, an NPS of around 50 is considered excellent in this industry, with scores above 70 exceptional and rare.
We offer our services on a trial basis for the first three months because we’re confident in our delivery and approach.
Penntech offers a wide range of IT services, from strategic project management to 24/7 remote support, ensuring all your IT needs are always covered.
We provide advanced cybersecurity measures and expertise, including penetration testing services and Cyber Essentials, to protect clients from cyber threats.
We offer Clients the ability to scale IT services up or down based on their needs. This flexibility is crucial for businesses that experience seasonal changes or rapid growth.
Other providers often enforce their preferred IT stack, but we don’t, as IT is not a one-size-fits-all solution.
We ensure our Clients’ business continuity through robust disaster recovery and backup solutions.
With experience in various verticals and industries, Penntech understands different businesses’ unique IT challenges and can provide customised solutions..
Contact us today or explore the range of support packages on offer.
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