Published date: 11/03/2021

Disasters happen

In the past 12 months, businesses experienced an average of 5 to 10 unplanned outages — each lasting an average of 65 minutes. In today’s 24/7 business world, what’s the cost of all that downtime? Let us walk you through how costs mount up and, more importantly, what we can do to protect you.

A timeline of disaster

Businesses rely on IT even the window cleaner will have tinkered with tools to manage his business whether a website, an accounting system or a CRM system.

All businesses need access to their IT resources and associated data at any time. However, business do have unplanned outages each lasting an average of 5 or 6 minutes. Not very long is it but… how much does that downtime cost?

Disaster | 1 minute

According to Gartner, the average cost of IT downtime is £4,000 per minute.

Disaster | 1 hour

Downtime per hour can cost as much as £38,600 at the higher end.

Disaster | 3 hours

The average business can only cope with 3 hours of downtime for normal business activity not to be severely impacted.

Facts and figures

40% of surveyed SMBs experience 8 hours or more of downtime due to a severe security breach.

The National Cyber Security Alliance report 60% affected in a 6 month period.

The end result

The average small business can expect to lose £70,000 worth of revenue in unplanned downtime every year.

What causes IT outages

Cyber attacks
Network outages
Hardware failures
Power outages
Natural disasters
Human error
Software failure
Cloud outage
Physical disaster

Calculating the cost

Financial loss is one thing but the survey revealed:

54% loss of customer confidence
38% damage to brand integrity
37% loss of employee confidence

So what can you do?

You can’t completely prevent downtime… disasters happen – look at COVID 19 and the impact there! There will always be events that can bring up to a halt but… you can mitigate the impact of downtime with disaster recovery solutions that recover and restore data and applications to get you back up and running quickly and painlessly.

Not sure where to start with disaster recovery? WE CAN HELP!

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Do you need the best IT Support and Maintenance for your business?

You need the best IT support in London. Technology is complicated and expensive. It’s so hard to maintain everything and know what to do when something breaks or goes wrong. IT problems can put a damper on your day. They’re frustrating, time-consuming, and seem like a never-ending cycle of issues.

Why you should choose Penntech IT Solutions

Customer Satisfaction Levels/NPS Score

Penntech’s average NPS score over 90 days is 84. The average Net Promoter Score (NPS) for IT Managed Service Providers (MSPs) can vary. Still, an NPS of around 50 is considered excellent in this industry, with scores above 70 exceptional and rare.

No lengthy contract tie-ins and a trial period

We offer our services on a trial basis for the first three months because we’re confident in our delivery and approach.

Comprehensive 24/7 IT Support

Penntech offers a wide range of IT services, from strategic project management to 24/7 remote support, ensuring all your IT needs are always covered.

Cybersecurity Expertise

We provide advanced cybersecurity measures and expertise, including penetration testing services and Cyber Essentials, to protect clients from cyber threats.

Scalability

We offer Clients the ability to scale IT services up or down based on their needs. This flexibility is crucial for businesses that experience seasonal changes or rapid growth.

Tech Focus, not Sales Focus

Other providers often enforce their preferred IT stack, but we don’t, as IT is not a one-size-fits-all solution.

Disaster Recovery and Backup Solutions

We ensure our Clients’ business continuity through robust disaster recovery and backup solutions.

Expertise Across Industries

With experience in various verticals and industries, Penntech understands different businesses’ unique IT challenges and can provide customised solutions..

Contact us today or explore the range of support packages on offer.