Since the pandemic, employers around the world have needed to change, including IT Support in London. They’ve had to shift how their employees operate. Remote work is very much here to stay. Organisations and employees can both benefit from the work-from-home and hybrid work revolution.
Cost savings is a driver for supporting remote work. Employee morale and productivity also can be higher when employers grant this flexibility.
A majority of organisations support some level of remote work. Statistics show that:
While there are benefits, there are also challenges to this new environment. Employers worry about the cybersecurity risks of remote teams. Managers can find it more challenging to make sure employees are doing what they should do.
The remote and hybrid work environment has led to the rise of employee monitoring tools. These tools have mixed reviews from employees.
Employee monitoring software tracks digital movements, including general clock-in clock-out tracking to taking screenshots of an employee’s computer several times per hour.
Tracking tools like Hubstaff and BambooHR track many activities on a person’s computer. The information is then sent to the company in a daily or weekly report.
Items that these tools can track are:
The most invasive of tools can even track the sounds and video of the employee. Tracking can be visible, so the employee knows about it or hidden from the employee. It depends on the tool used and the ethical considerations of the employer.
This type of monitoring can benefit an organisation worried about “productivity theft.” But it can also alienate good employees and torpedo morale and trust. Weigh the pros and cons before you set up this type of system.
One feature of many tracking tools is the ability to track time by a project which helps managers understand where employees are prioritising their time. Knowing how much time employees spend on a project helps with ROI projections.
One thing that employers worry about with remote employees is that they will waste time. A manager doesn’t want to pay someone only to find out the employee spent half their time on Facebook.
About half of monitored employees spend 3+ hours per day on non-work activities. When employees know their boss monitors their app usage, they’re less likely to waste time.
Smaller companies that work with fully remote teams may find tracking tools convenient. Employees or freelancers can track their time at the click of a button. Employers can put an hour-per-week cap on time. They can also manage payments automatically through the app.
When monitoring is introduced, morale can plummet, which takes productivity along with it.
Instead of focusing on work entirely, various thoughts go through employees’ minds. Such as, “If I think about this problem too long, is the tracking going to give me a low productivity score?” Or “What happens when I’m on the phone with a customer and not moving my mouse around? Will the tracking make it look like I’m not working?”
Some of the feelings that employees can have when monitored are:
Many of these tracking tools send employees and employers “activity reports.” These reports look at keyboard and mouse activity during a specific time.
But what if the employee must solve a workflow issue and needs to use their brain, not the mouse? What if a salesperson is on the phone with a customer, not using their keyboard? Teams or Zoom calls bring a similar problem. If you’re in a Team or Zoom call (or on your regular phone), your mouse and keyboard aren’t in use.
Yet, the activity report doesn’t include this information. It will simply give a score of x% based on keyboard and mouse activity which could provide skewed results.
Nearly half (47%) of surveyed employees stated they would quit if their boss tracked them. Employers implementing monitoring can alienate good employees and make them feel untrusted. They can also feel unappreciated.
When you relegate everyone to a number of keyboard strokes, you constrain creativity. Good employees often stay with companies where they feel appreciated and can grow. Once that’s gone, they’re likely to leave.
A few things to think about when finding the right balance between tracking too much or too little are:
Cloud tools are an essential part of your business. You should deploy them thoughtfully. Give us a call today to schedule a chat and get valuable advice from Penntech IT Support in London.
You need the best IT support in London. Technology is complicated and expensive. It’s so hard to maintain everything and know what to do when something breaks or goes wrong. IT problems can put a damper on your day. They’re frustrating, time-consuming, and seem like a never-ending cycle of issues.
Penntech’s average NPS score over 90 days is 84. The average Net Promoter Score (NPS) for IT Managed Service Providers (MSPs) can vary. Still, an NPS of around 50 is considered excellent in this industry, with scores above 70 exceptional and rare.
We offer our services on a trial basis for the first three months because we’re confident in our delivery and approach.
Penntech offers a wide range of IT services, from strategic project management to 24/7 remote support, ensuring all your IT needs are always covered.
We provide advanced cybersecurity measures and expertise, including penetration testing services and Cyber Essentials, to protect clients from cyber threats.
We offer Clients the ability to scale IT services up or down based on their needs. This flexibility is crucial for businesses that experience seasonal changes or rapid growth.
Other providers often enforce their preferred IT stack, but we don’t, as IT is not a one-size-fits-all solution.
We ensure our Clients’ business continuity through robust disaster recovery and backup solutions.
With experience in various verticals and industries, Penntech understands different businesses’ unique IT challenges and can provide customised solutions..
Contact us today or explore the range of support packages on offer.
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