More secure multifactor authentication from Microsoft

3 min read

Microsoft Authenticator will soon prompt you to enter a number displayed on the sign-in screen when approving an MFA request in Microsoft Authenticator. This new experience further protects you from potential accidental approvals and phishing attempts.

If you plan to roll out Additional Context and location along with Number Matching, the screen shots below illustrate the Before and After experience.

If you plan to roll out Additional Context and Number Matching, the screen shots below illustrate the Before and After experience.

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Customer Satisfaction Levels/NPS Score

Penntech’s average NPS score over 90 days is 84. The average Net Promoter Score (NPS) for IT Managed Service Providers (MSPs) can vary. Still, an NPS of around 50 is considered excellent in this industry, with scores above 70 exceptional and rare.

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Other providers often enforce their preferred IT stack, but we don’t, as IT is not a one-size-fits-all solution.

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