Whether you sell shoes or run an accounting firm, you need technology. Today’s companies aren’t just in the business of selling their goods and services anymore. They also must master various types of digital tools.
These include software, payment systems, computers, Wi-Fi networks, and mobile devices. Companies also need to protect their devices and network. If that technology isn’t working, it can impact a business significantly.
98% of surveyed organisations say that just one hour of IT downtime costs more than $100,000. The reliance on technology means that every company is now a technology company.
No matter what products you sell or the services you provide, this is the case. Let’s discuss exactly why this is the case in today’s world.
Even farmers use tech to check commodity prices, sell livestock, and keep their books. Most companies couldn’t operate without their software. Or without databases filled with important information.
IT downtime is so devastating for this very reason. Remember the breaches impacting global meat producer JBS and Colonial pipeline? Those companies had to halt operations because of ransomware attacks.
They both paid the ransom to their attackers so they could begin operating again. Without the technology that’s become a regular part of our day, many companies would close.
Customer experience came first in a survey of top business priorities for the next five years. Nearly 46% of respondents said it was at the top of their list.
If customers have just one bad experience with your company, they will likely go elsewhere. In a digital world, those experiences are often:
You need to use technology to keep up with consumer expectations in 2023 and beyond. People expect a smooth digital flow from your website to your payment experience.
How do employees work productivity without a computer, tablet, or mobile device? These devices keep staff connected to each other and your customer data. Devices enable communication and are how much office work gets done. If they don’t run well, business productivity suffers.
AI and automation help organisations move faster. AI can personalise a consumer shopping experience. Automation can help sales teams close 30% more deals and improve conversions by over 200%.
Companies must integrate technology tools with AI and automation capabilities to stay competitive. This means they need to know the best ways to use these tools. Plus, integrate them well with existing solutions.
Companies generate information digitally at a dizzying pace. Can you imagine what it would be like if you had to go back to all the paper files? You’d need a separate building just for all the filing cabinets.
Files, documents, and customer records are primarily digital now. Keeping track of all that information and making it searchable requires technology skills.
Think of the vendors you use to run your business. Could you interact with any of them offline only? No email, no digital documents? In most cases, the answer is “No.”
The companies you rely on for your business are also “technology companies” in the same way. Most will be leaving behind legacy systems like fax machines and paper documents. Thus, using digital means to interact with them would be best.
People are limited by what they can mentally and physically do daily. Computers and technology have exponentially increased that. They do a lot of the processing and manual work.
The cloud is often touted as levelling the playing field for small businesses. It allows smaller companies to leverage technology to do more affordably.
It’s hard to continue growing your business without the intelligent use of digital tools. This includes reviewing your technology infrastructure and looking at innovations on the horizon.
Business continuity is about keeping your company running despite any crisis events. One natural disaster could severely impact a building and everything in it. But, if you are storing your data in the cloud and using cloud software, your business can still operate.
Companies that aren’t employing backup systems are at significant risk. Tech solutions create the ability to continue operating from anywhere, increasing business resiliency.
Using technology securely and to its fullest can be a full-time job. Call us today; we can help take that burden off your shoulders.
You need the best IT support in London. Technology is complicated and expensive. It’s so hard to maintain everything and know what to do when something breaks or goes wrong. IT problems can put a damper on your day. They’re frustrating, time-consuming, and seem like a never-ending cycle of issues.
Penntech’s average NPS score over 90 days is 84. The average Net Promoter Score (NPS) for IT Managed Service Providers (MSPs) can vary. Still, an NPS of around 50 is considered excellent in this industry, with scores above 70 exceptional and rare.
We offer our services on a trial basis for the first three months because we’re confident in our delivery and approach.
Penntech offers a wide range of IT services, from strategic project management to 24/7 remote support, ensuring all your IT needs are always covered.
We provide advanced cybersecurity measures and expertise, including penetration testing services and Cyber Essentials, to protect clients from cyber threats.
We offer Clients the ability to scale IT services up or down based on their needs. This flexibility is crucial for businesses that experience seasonal changes or rapid growth.
Other providers often enforce their preferred IT stack, but we don’t, as IT is not a one-size-fits-all solution.
We ensure our Clients’ business continuity through robust disaster recovery and backup solutions.
With experience in various verticals and industries, Penntech understands different businesses’ unique IT challenges and can provide customised solutions..
Contact us today or explore the range of support packages on offer.
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