Penntech is a leading provider of outsourced IT managed support services in London. We offer a wide range of IT services, from strategic project management to remote support. We work with various London businesses in several verticals and across industries, so we understand the importance of tailoring your IT solutions.
What sets us apart is that we never tie clients into long contracts. We are confident of our ability to go above and beyond, so don’t feel we need to.
We’re proud to have 100% client retention since the business began.
You need the best IT support services. Technology is complicated and expensive. It’s so hard to maintain everything and know what to do when something breaks or goes wrong. IT problems can really put a damper on your day. They’re frustrating, time-consuming, and can seem like a never-ending cycle of issues.
The longer you wait, the more damage is done, so keep running your business at optimum levels by ensuring a seamlessly integrated IT ecosystem. There’s nothing worse than feeling helpless and at the mercy of technology. That’s why we exist — to squash those IT nightmares for you as an IT Support Company.
Penntech IT Solutions is available to solve your issues proactively and reactively. We offer a range of support services that will best suit your business needs — whether you only need someone to manage your server or want an entire IT department on call, we provide it all.
We’re always just a phone call away and we live and breathe IT support services. We’re here to help your business with anything that could go wrong with your systems or devices. We’re ready to solve any problem you throw our way!
Contact us today or explore the range of support packages on offer.
Our team is continually developed across all aspects of IT support services to ensure we provide the very best solutions. We adopt a Kaizen approach in our business so you can benefit from this in your own business. All of our team members are fully qualified and experienced IT Engineers and personal development is mandatory and supported throughout their journey with us.
Do we provide great IT support to SMEs? Absolutely, that’s what our Clients tell us. But why would you want to partner with us for IT Support Services?
What sets us apart is that we never tie clients into long contracts. We are confident of our ability to go above and beyond so don’t feel we need to.
We’re proud to have 100% client retention since the business began by being an exception IT Support Company.
Straight Talking
Who needs jargon?
Our engineers are trained to talk to clients in plain English. Of course, if you want to know the technical details of a fix or solution, we’ll happily explain.
Client Centric
Our customers are our reason for being
Our customers come first. Providing first-class service is at the heart of the Penntech culture and we’re proud of that. Our team of friendly, approachable engineers will go the extra mile to ensure that this is achieved, by communicating regularly and clearly. We measure and reward our staff based on your satisfaction with the services we offer.
Responsive
Knowing your request has been received brings peace of mind
We always send an acknowledgement response immediately and then respond verbally to all client requests within the first 15 minutes.
Knowledgeable
Continuous development for all of our employees
We offer them all training and the opportunity to gain qualifications to enhance knowledge of our key partners’ solutions, such as Microsoft, Cisco and VMWare. Technology is always changing and adapting to business needs and we recognise we must do the same. We are committed to the principles of Kaizen in everything we do as a business.
Secure
Protecting your business data
We continually advise clients on how to keep their IT systems and data secure in today’s dispersed working environment with its constantly evolving security threats. We implement the highest level of security ourselves to ensure that our client data is always safe. Our Cyber Essentials accreditation demonstrates this commitment.
Penntech IT Solutions was established by Lewis Pennell in 2016 and has grown to be a trusted IT Managed Support Service provider.
Lewis started the IT Support Company to change the way MSPs interact with their clients. He was disillusioned with the service levels provided by MSPs he had worked for in the past and determined that a better solution could be provided to establish strong, meaningful relationships with Clients that truly supported their business aims.
Penntech IT Solutions has grown to provide top class services to cross-industry businesses and the Team prides itself on 100% Client retention rates.
Our IT specialists in London are at the heart of our company. They are agile, responsive and committed to our clients’ needs. Each engineer is trained and certified with Microsoft before working on the helpdesk. Meet the leadership team of Penntech.
Founder
Penntech IT Solutions was born out of my passion for delivering professional IT services from a personal stance, and is now a team of IT Specialists in London. I don’t believe that we need to wear suits or follow the norm to be able to offer a first-class service.
Before starting Penntech I spent 11 years working across multiple sectors, from accounting to insurance, private equity and non-profit, and understand the balance between business and being human.
The real me: Weekends are best spent out and about, a run, a drink, a meal. I love keeping active with my wife and dog, whether exploring the UK, other cultures or jumping on my snowboard.
Project Director
I’ve been working in IT Support across multiple service providers for the last 10 years and have gained experience in multiple sectors including hedge funds and private equity. During my time in the industry, I’ve worked my way from helpdesk to project engineer.
Completing a multitude of projects, ranging from cloud migrations to server deployments and network design encompassing high availability. I’m proud to be part of the Penntech team of IT Specialists.
The real me: I am a big fan of the Marvel cinematic universe, favourite one by far is Avengers Endgame. I play a few games on Xbox with friends such as Battle Royals and roleplay games when I have time around being with the family going on day trips and walks around the beach.
Business & People Manager
I joined Penntech IT Solutions post-sale of my outsourced HR business. I now work with the team developing and supporting the business and its valued Clients in my role of Business & People Manager.
My career has been in blue-chip organisations at HR Director level until 2005 when I decided to brave it and start my HR managed service business. Equipped with my Business Management Degree, HR Degree and 20 years’ experience at HR Director level, I started that journey… and what an exciting journey!
The real me: I live outside of London in a rural area where I love to walk with my two dogs in the woods. I also enjoy swimming and the odd glass or two of wine!
We are an IT Support company that lives and leads with strong business values. We are proud of our commitment to continuous development to provide the best service to our clients.
We aim to travel the extra mile for our clients and exceed their expectations. The success of our business to date has been built through referrals from our satisfied clients. With every project, we use our vast array of experience to help you to identify and find the best way to solve your problem. We are not shy of providing testimonials.
We aim to support clients to grow and sustain their business models through bespoke solutions aligned to their values and aims (not ours). We forge close partnerships with clients in everything we do and work with these valued partners closely and proactively.
We seek to continually bring new solutions to help clients to gain and maintain a competitive advantage. We achieve this by continually increasing our access to new and improved technical solutions.
Office 365 is the world’s most popular app. It’s fast, powerful, integrated with other Microsoft apps, and available across devices. We’re proud to be a Microsoft Silver Partner.
How accreditation is achieved?
We had to meet Microsoft’s rigorous standards and demonstrate the highest standard of technical performance, service quality and customer care across four key areas:
And we had to prove our technical knowledge through certified qualification across our team.
Increase your cybersecurity posture and adhere to the most crucial best practices and standards with Cyber Essentials certified solutions.
Cyber Essentials is a scheme backed by the British Government which helps you to guard against the most common security threats and demonstrate your commitment to Security.
Security attacks come in many shapes and sizes, but the vast majority are very basic in nature and are carried out by relatively unskilled individuals. They’re the equivalent of a thief trying your front door to see if it’s unlocked.
How accreditation is achieved?
We had to meet Microsoft’s rigorous standards and demonstrate the highest standard of technical performance, service quality and customer care across four key areas:
And we had to prove our technical knowledge through certified qualification across our team.
Our legacy will be a brand that supports, understands and cares and is the reliable and responsible source of IT support and solutions that deliver what is promised. Think we can help you and your company?
Or give us a call
+44 (0) 2033 711 810