Not entirely sure what the benefits are of Managed Services? Check out our Managed IT Services – What are they? Infographic.
If you’d like to understand more about our range of services, the Penntech Services Infodeck will provide you with an overview, but it is not intended to be exhaustive.
The Client Handbook is provided at the outset and covers everything our clients may need. It also sets out all options for support, be it phone, email, our website support pages or direct from desktops.
We provide all primary contacts with access to the Penntech Portal where our clients can manage tickets and SLA’s. Portal access can be assigned to other team members with relevant security levels to view their own or the team’s activities.
All team members have access to raise tickets quickly and efficiently through the Penntech endpoint located in their desktop taskbar. We make it as easy as possible and cover all preferred options.
The dashboard view provides a snapshot of all activities, which can be drilled down for management reporting. The dashboard offers search functionality and an overview of the infrastructure’s health through graphs for ease.
Security is a major problem for all businesses, regardless of size. Software patching and antivirus are critical aspects of cybersecurity management. Individual user hardware is monitored and managed 24/7 to protect you.
IT Assets are listed in the Client Portal so you can keep track of your valuable hardware. If you have any other assets not related to IT, you can also add them to your central asset register.
The portal can manage requests for support or progress updates, as well as quotes for additional hardware or services.
We’re proud to have 100% retention of clients since the business started in 2017; We hope you’ll be one of them.
Our IT specialists in London are at the heart of our company. They are agile, responsive and committed to our clients’ needs. Each engineer is trained and certified with Microsoft before working on the helpdesk. Meet the leadership team of Penntech.
Founder
Penntech IT Solutions was born out of my passion for delivering professional IT services from a personal stance, and is now a team of IT Specialists in London. I don’t believe that we need to wear suits or follow the norm to be able to offer a first-class service.
Before starting Penntech I spent 11 years working across multiple sectors, from accounting to insurance, private equity and non-profit, and understand the balance between business and being human.
The real me: Weekends are best spent out and about, a run, a drink, a meal. I love keeping active with my wife and dog, whether exploring the UK, other cultures or jumping on my snowboard.
Project Director
I’ve been working in IT Support across multiple service providers for the last 10 years and have gained experience in multiple sectors including hedge funds and private equity. During my time in the industry, I’ve worked my way from helpdesk to project engineer.
Completing a multitude of projects, ranging from cloud migrations to server deployments and network design encompassing high availability. I’m proud to be part of the Penntech team of IT Specialists.
The real me: I am a big fan of the Marvel cinematic universe, favourite one by far is Avengers Endgame. I play a few games on Xbox with friends such as Battle Royals and roleplay games when I have time around being with the family going on day trips and walks around the beach.
Operations Director
I joined Penntech IT Solutions post-sale of my outsourced HR business. I now work with the team developing and supporting the business and its valued Clients in my role of Business & People Manager.
My career has been in blue-chip organisations at HR Director level until 2005 when I decided to brave it and start my HR managed service business. Equipped with my Business Management Degree, HR Degree and 20 years’ experience at HR Director level, I started that journey… and what an exciting journey!
The real me: I live outside of London in a rural area where I love to walk with my two dogs in the woods. I also enjoy swimming and the odd glass or two of wine!
If you’re looking to solve an IT problem then you’re in the right place. We’re a leading provider of IT Support in London. We’re centrally located to provide responsive and critical solutions to your IT needs.
IT security is a set of cybersecurity tools and strategies that prevents unauthorised access to your business’ assets.
As an IT Company in London we offer IT Consultant Services that provide specialised IT expertise. We can provide objective technical advice, IT strategy development or IT project delivery.
Find out how we can help you and how our IT Solutions can benefit you and your business.
Or give us a call
+44 (0) 2033 711 810