IT Support | Time & Materials
Our Time and Materials agreement is a good starting point for most IT needs, from managing an office network to troubleshooting hardware (or any other issues you may experience).
We’re not a one-size-fits-all IT support business. We want you to be happy.
The IT Support Time and Materials agreement lets you experience our services without any long-term commitment. That way if it doesn’t work for you, you can go elsewhere with no penalties and no long-term commitment.
It’s as simple as that – pay for the time our engineers spend on your IT service, and not a minute more.
With a Time and Materials agreement, you simply pay for support when you need us. It is less cost-effective than the full Managed IT Support package and does not have the same robust Service Level Agreement in place. However, we’re still committed to supporting you regardless.
A Time and Materials agreement provides:
Additional solutions can be purchased on a recurring basis to support:
Our Clients tells us we’re deliver expectional service but check out the reasons below.
Flexible Packages
Flexible packages to suit your budget
We offer flexible options tailored to your business needs, whether you need ad hoc support, a block of hours, or fully managed services.
Cost Efficiency
Managing Costs in your business is critical to profitability
Clients benefit from having a dedicated IT team that acts as an extension of their business, providing personalised and consistent support. Outsourcing IT provides cost savings compared to maintaining an in-house IT Department.
Cross Industry Expertise
We have experience cross-industry
With experience in various verticals and industries, Penntech understands different businesses’ unique IT challenges and can provide customised solutions.
Disaster Recovery
Continuity planning is critical to your business
We ensure our Clients’ business continuity through robust disaster recovery and backup solutions.
Tech not Sales Focus
Cost-effective solutions that are right for your business
Other providers often enforce their preferred IT stack, but we don’t, as IT is not a one-size-fits-all solution.
Client Satisfaction Rates
Our average score is 84 with an industry average of 50 considered to be excellent
Penntech’s average NPS score over 90 days is 84. The average Net Promoter Score (NPS) for IT Managed Service Providers (MSPs) can vary. Still, an NPS of around 50 is considered excellent in this industry, with scores above 70 exceptional and rare.
Trial Periods
No lengthy ties-ins and a trial period
We offer our services on a trial basis for the first three months because we’re confident in our delivery and approach.
24/7 Support
Knowing you’re covered anytime brings peace of mind
Penntech offers a wide range of IT services, from strategic project management to 24/7 remote support, ensuring all your IT needs are always covered.
Cybersecurity Expertise
Security to keep your business safe
We provide advanced cybersecurity measures and expertise, including penetration testing services and Cyber Essentials, to protect clients from cyber threats.
Scalability
We ensure you can scale up or down based on business needs
We offer Clients the ability to scale IT services up or down based on their needs. This flexibility is crucial for businesses that experience seasonal changes or rapid growth.
Our packages offer flexible solutions to match your budgetary constraints.
Think of our IT Managed Services Team supporting your business as integrated. We understand your business, your infrastructure and what’s best for you in terms of IT.
The IT Block of hours agreement is suitable for those of you who have a need for IT services but don’t know exactly how much it’ll be used every month. You can still save money on a monthly basis without forfeiting your service level agreement.
We provide support and solutions to the most challenging IT problems. Read what our clients have to say about us and how we helped them.
Office 365 is the world’s most popular app. It’s fast, powerful, integrated with other Microsoft apps, and available across devices. We’re proud to be a Microsoft Silver Partner.
How accreditation is achieved?
We had to meet Microsoft’s rigorous standards and demonstrate the highest standard of technical performance, service quality and customer care across four key areas:
And we had to prove our technical knowledge through certified qualification across our team.
Increase your cybersecurity posture and adhere to the most crucial best practices and standards with Cyber Essentials certified solutions.
Cyber Essentials is a scheme backed by the British Government which helps you to guard against the most common security threats and demonstrate your commitment to Security.
Security attacks come in many shapes and sizes, but the vast majority are very basic in nature and are carried out by relatively unskilled individuals. They’re the equivalent of a thief trying your front door to see if it’s unlocked.
How accreditation is achieved?
We had to meet Microsoft’s rigorous standards and demonstrate the highest standard of technical performance, service quality and customer care across four key areas:
And we had to prove our technical knowledge through certified qualification across our team.
We spend our own time, not yours, to understand, source and deliver the best fit IT solutions to solve your business challenges and ensure that your business’ performance is never hampered by IT headaches. Read through the projects worked on with our clients.
Segregation of multiple networks with VLAN
Penntech completed a full network audit of the current setup to build a full picture of the infrastructure.
A virtualised network was created on the existing hardware across the access, distribution and core switches.
Massive was asked by a client to provide a Cyber Insurance policy. Rather than simply getting a policy they used this request to become compliant with Cyber Essentials.
NHS Elastic Stack: Access Control and Log Rotations
Penntech held discussions with the NHS Trust and agreed to implement Elastic Stack (ELK) which consisted of Elastic Search, Beats, Logstash and Kibana.
MECM Health Review and App Deployment
Penntech carried out a health review of the Trust’s MCEM platform to ensure optimal functionality and security.
Penntech migrated from Stanford’s current provider to Microsoft Teams utilising Direct Routing to allow them to make and receive external phone calls on any devices using the already established Teams application.
Penntech took over management of the move from an IT perspective. We first liaised with the Landlord to ascertain network connectivity options and to ensure these were adequate for Sunrise’s current and future scalability needs.
Penntech proactively advised that the ageing hardware and operating systems were not scalable or aligned with their business growth strategy. They required an infrastructure that was secure, robust, fit for purpose and scalable.
We can tailor our solutions to your budget, and we won’t be beaten on price on a like for like basis. Think we can help you?
Or give us a call
+44 (0) 2033 711 810