Why Partner with Penntech IT Solutions?
7 Reasons to choose Penntech IT Solutions as your trusted IT Partner
Do we provide great IT support to SME’s? Absolutely, that’s what our Clients tell us. But why would you want to partner with us…
Our customers are our reason for being
Our customers come first. Providing first-class service is at the heart of the Penntech culture and we’re proud of that. Our team of friendly, approachable engineers will go the extra mile to ensure that this is achieved, by communicating regularly and clearly. We measure and reward our staff based on your satisfaction with the services we offer.
Who needs jargon?
Our engineers are trained to talk to clients in plain English. Of course, if you want to know the technical details of a fix or solution, we’ll happily explain.
Knowing your request has been received brings peace of mind
We always send an automated acknowledgement response immediately and then respond verbally to all client requests within the first 15 minutes.
Continuous development for all of our employees
We offer them all training and the opportunity to gain qualifications to enhance knowledge of our key partners’ solutions, such as Microsoft, Cisco and VMWare. Technology is always changing and adapting to business needs and we recognise we must do the same. We are committed to the principles of Kaizen in everything we do as a business.
Not one size fits all
That’s why we choose to work with multiple solutions partners within each sector. We work in partnership with our clients to fully understand their business model and future roadmap, before providing solutions that are within budget and scalable to meet anticipated future business needs. We actively participate in IT roadmap development as experts in our field.
We manage external partnerships and relationships, so our clients don’t have to
We upskill ourselves as our partners’ solutions develop and grow. We grow with our clients. By fully understanding their business we are able to recommend the most relevant IT solutions, allowing them to concentrate on business development and gaining competitive advantage.
Protecting your business data
We continually advise clients on how to keep their IT systems and data secure in today’s dispersed working environment with its constantly evolving security threats. We implement the highest level of security ourselves to ensure that our client data is always safe. Our Cyber Essentials accreditation demonstrates this commitment.